So how do I operate, well the only people that can tell you are my team and my suppliers. In 2016 my team rated my management skills in the 2016 Global Engagement Survey. Across all engagement metrics, my personal results as a manager were higher than any of my peers, or the directors in the European marketing team (and were higher than the rest of the Adobe business). Why? Because I care about people, I care about how we do things. Now that doesn’t mean I don’t give honest and direct feedback, I do. I just lace my feedback with a bucket load of kindness. Unless you’ve given me permission to give unfiltered feedback!
People are only successful as the teams around them and we weren’t an island of 7, we needed a strong, dedicated cohort of suppliers who supported up. Yeah, yeah I hear you say…who cares. I care, the “how you do it” is just as important as the “what”. Therefore, I instigated a Supplier Business Review pilot with the European Procurement team so that our agencies could review us and vice versa. Honest & direct feedback? Absolutely! The review process worked both ways, we identified problems, fixed them & of course celebrated our successes. And we saved both us, and our agencies time & money! This process is now the benchmark for managing all relationships with third party agencies across the world.